No More Creases Customer Terms & Conditions
1. To use the No More Creases ironing service you must be over eighteen years of age.
2. You must ensure that the details provided by you on booking or at any time are correct and complete.
3. You must inform No More Creases immediately of any changes to the information that you provided when booking.
4. You may book an ironing service online from any area of Great Britain, however, please note No More Creases only operates in Sutton Coldfield.
5.1 There is a minimum order value of £15.00 per collection. Orders that total below this value will be charged the minimum order value of £15.00.
5.2 Payment must be made by bank transfer or cash.
6. Service Use
6.1. Each item of clothing will be returned on a hanger. You can supply your own hangers or No More Creases will provide hangers at a cost of £0.30 per hanger. Alternatively, clothing can be folded at a cost of £0.30 per garment. Polythene covers and laundry bags are supplied on a returnable basis.
6.2. No online order is accepted until No More Creases confirm this by writing to you via text message or email. A contract for use of service arises on our acceptance of your booking.
6.3. Where No More Creases accepts a booking, we will do all that we can to ensure that your booking is fulfilled. If No More Creases is unable to fulfil a booking, we will inform you as soon as possible of this and you will not be charged.
6.4. No More Creases will endeavour to warn you of any changes to the prices on our price list page. However, we reserve the right to change our prices without notice. Current prices will always be shown in the price list section of our website and can be obtained by contacting us by email or telephone.
6.5. Ordering from No More Creases carries with it the obligation to pay for it unless we receive from you a cancellation or change to your booking 24 hours before the collection time. No More Creases reserves the right to charge the minimum order value of £15.00 for any booking which is cancelled within one hour of the collection time requested. Any payments you have made for bookings which have been properly cancelled will be refunded to you.
6.6. In the event of a complaint about the service No More Creases provides, or the quality of the ironing returned, No More Creases will re-iron your items free of charge if you contact No More Creases within 24 hours of the ironing having been returned. If you do not contact us within this timeframe, this guarantee becomes null and void. No refunds will be given for any reason.
7. Collection/delivery times
7.1. You are responsible for making suitable arrangements for your collection and return delivery, giving us appropriate instructions. In the event that your delivery is damaged or lost after being handed over to yourself or delegated person, we do not accept liability. We reserve the right to refuse to accept orders from any customer and considerations of collection/delivery problems may give rise to such a refusal.
8.1. No More Creases adheres to strict protocols that include a no smoking and no pet policy to ensure your laundry is returned fresh. In the unlikely event of any garments being damaged by No More Creases you will need to contact No More Creases directly to resolve any problems including agreeing any compensation.
8.2. Any iron damaged or shiny items you include with your load may be returned un-ironed to avoid any misunderstanding regarding liability for damage.
8.2. Leather items, buttons, buckles, beading and any other type of decoration is processed entirely at owner’s risk.
8.3. Lost or missing items must be reported within 24 hours of loss. If a claim is made by a customer, it must be made in writing, and detail: i) Description of items lost, ii) The approximate value iii) Receipts as proof of purchase.
9. Intellectual property
9.1. All content and programming of the No More Creases website is the property of No More Creases. You may retrieve and display the content of the No More Creases website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use. You may not otherwise reproduce, modify, copy, or distribute or use for commercial purposes any of the materials or content on the No More Creases website without written permission from No More Creases.
10.1 No More Creases may update these Terms & Conditions from time to time and any changes will be notified to customers via the email address provided. The changes will apply to the use of the No More Creases website after we have given notice. If you do not wish to accept the new Terms & Conditions, you should not continue to order from No More Creases or use the No More Creases website. If you continue to use the No More Creases website after the date on which the change comes into effect, your use of the No More Creases website indicates your agreement to be bound by the new Terms & Conditions.